Monday, March 5, 2012

Active Directory integration in UX platform

UX platform has a great features - Active Directory integration. This article will show how to use AD integration for advanced call routing.

First make sure that "Active Directory" feature license is present and by default it is since it's no fee feature in UX platform.
WebUI - Settings Tab - System - Licensing - Current Licenses:

Next, add Domain Controller to Domain Controllers Table:
Settings - Auth and Directory Services - Active Directory - Domain Controllers

Specify Domain Controller IP/FQDN, Search Scope and LDAP Query.

Configure Active Directory settings:
Settings - Auth and Directory Services - Active Directory - Configuration.
Enable AD use, specify Operating Mode, Username and password, Update Frequency, Cache Attributes and Primary Damin controller that was specified in previous step.
For AD based routing to Lync2010 use msRTCSIP-Line attribute.

Verify connectivity by going to Domain controllers and clicking on "Status". AD Connectivity Status should be "Up"

Now proceed to Transformation table:
Create new transformation table "AD Translation" and within that table add two  rows:



In this case UX normalizes Called Number to E.164 and trying to match to msRTCSIP-Line. If match is found,  msRTCSIP-Line value is used as Called Number for outbound call to Lync.

Next assign newly created "AD Translation" transformation table to Call Routing Table entry with Lync as destination.

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