Call forking is
another great feature in UX platform. It allows to send a single call to up to
8 endpoints. This feature requires license. Check license for Forking.
The traditional call
routing logic is that process goes through routing table top to bottom trying
to match Called Number. As soon as matching routing entry is found the matching
process stops and call is sent to destination specified in matching routing
entry. UX Routing Table entry has parameter "Fork Call". If this
option is enabled matching process doesn’t stop on first matched routing entry
but proceeds to next routing entry.
As result two calls
are initiated based on two different Routing Table entries. In this example we
are routing calls to Lync based on Active Directory match criteria and to PBX.
No comments:
Post a Comment